Frequently Asked Questions
Everything you need to know about our remote IT support, security procedures, on-call visits, response times, and pricing.
Yes. I use encrypted, permission-based remote access software (such as Microsoft Quick Assist or verified AnyDesk sessions). You can see everything I do on screen in real time, and you can end the session instantly at any point by closing the window.
Remote support works for software, configuration, virus cleanup, and connectivity issues. If your device won't power on or has physical hardware damage (like a broken screen, failing power supply, or damaged motherboard), I'll advise whether an on-call visit, physical collection, or specialized hardware repair is needed.
Most bookings get a same-day slot. For urgent issues that bring your work to a standstill, call directly at +44 7979 515140 and I'll do my best to fit you in immediately.
Yes — from a single home laptop with slow boot times to ongoing support for a small business team, including Microsoft 365, cyber security, user accounts, and multi-computer setups.
Pricing depends on the service: one-off remote fixes start at £49, full system performance tune-ups and security overhauls are £89, and small business support plans start from £149/month. You'll always know the exact price before booking — with no hidden call-out fees.
Just have your device switched on and connected to the internet. I'll send simple, one-click instructions to start the secure remote connection. Close any private documents you don't want visible on screen beforehand.
Yes — email and Microsoft 365 configuration support covers smartphones (iOS and Android), tablets, and computers, ensuring your messages, calendars, and contacts sync seamlessly across all your devices.
On-call visits cover Wembley, Harrow, Brent, Central London, and surrounding boroughs and towns (including Surrey, Staines, and the Heathrow corridor) — remote support is available UK-wide.
Have a question not listed here?
Feel free to give D. Meena a quick call or send an enquiry. We're always happy to advise you on the best solution.